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Fraud/Scam alert - Century Photo / Light Impressions
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Did you receive this letter? I placed my order in August 2011. They took my money and never sent the product.
This letter was sent out November 17, 2011
tbrown@emk.lightimpressionsdirect.com
Dear Light Impressions Customer,
These uncertain economic times have had an impact on many small businesses and that includes Light Impressions. However, we are committed to the business and needed to make some changes in order to deliver the promise to our loyal customers. Before we outline the latest update and changes to the Light Impressions business, we would like to thank you for your support and understanding as we transform the company into a very efficient and new business. We will continue to deliver the high quality product you have come to expect.
- New Contact Information:
&bull Phone 800-975-6429
&bull Fax 800-975-6429
- Email support : info@lightimpressionsdirect.com
- Mail/Correspondence - P.O. Box 2100, Santa Fe Springs, CA 90670
- Delivery Location for Returns - P.O. Box 2100, Santa Fe Springs, CA 90670
We have a new communication system that will allow all customers, at a minimum, to leave their contact information, order number, and outline the general question. Our goal will be to respond via email within 24 hours and/or a call back within 48 to 72 hours. We will improve upon these timelines but wanted to set expectations early on with the expected volume of communication based on the backlog due to the transition.
Some of the major areas of interest:
• Product delivery/inventory status – starting November 23rd every sku will have an estimated delivery date. Once these dates change, we will have a delivery system to notify the customers.
• Product Questions – our staff will be going through extensive training (re-training) to ensure the highest level of product knowledge and customer support.
• Refunds/Credits – Within 72 hours of contact customer service will have issued credits for future use or provide an estimated date of credit/refund check. These checks are expected to be sent within 30 days of notice if not sooner. A confirmation email will be sent upon disbursement/issuance.
Again, thank you for your patience and understanding as the company continues to transform to compete in the global marketplace. Please take special note that all incoming calls and correspondence has been registered in our system and we will be responding over the next two weeks. So please, if you have left a message or sent in correspondence, please provide us with a very short period of time to get caught up on our backlog of communications.
Regards,
The Light Impressions Team
Established in 1969, Light Impressions offers the world’s largest variety of fine archival storage, display and presentation materials for negatives, transparencies, CD’s, photographs, artwork and documents. Light Impressions, considered to have set the standard for archival excellence throughout the world, utilizes print and on-line catalogs to market its products directly to individuals and businesses as well as to a glittering array of prominent cultural institutions and professional photographers.
Our customer service department is open Monday through Friday from 6:00AM to 5:00PM to take your orders
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