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Review 8/27/2007
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12 individuals (including myself) rented a 4 hrs. pontoon boat ride at Big Bear Lake for $360. Prior to leaving dock, an employee showed us the boat, controls, and existing damages/dents on the boat. He showed us one dent on the back right-side of the boat and marked it on his paper. He said that the boat is brand new. I argued that it could not be new. I told him that there was obvious wear and tear around the boat. He said that those small dents are okay. They know about them. He wanted us to look for major damages/dents. I ask him to put down dents throughout on his paper (I actually wrote it when he left his clipboard on a seat to show me the propeller.), but he scratched it off. He also told me the propeller was brand new, and I also disagreed. I said that the boat was in fair to good condition. Because of bad weather condition, we came back two hours early. Before even docking, Katie (manager) came out to our boat and pointed straight at a dent in the front of the boat. She asked us what we hit and that it cost $1000 to repair. We were shocked. Several people, including myself, argued with her over the matter. Because it was getting louder and other customers were around, she said in a demeaning and unprofessional manner, “get your stuff and get out of here. What are you (referring to us) complaining about, I’m letting you leave without paying for this dent?” So, we left.
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