Anne H.'s review of HotTubWorks.com

HotTubWorks.com

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Customer Reviews & Ratings
Review Posted 8/4/2009
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Review 8/4/2009
We ordered a new spa cover on July 9th, 2009. We were a little surprised by the time they estimated for delivery in our order confirmation, because they seemed to be stating a much shorter time on the website, however due to the cover being custom made, the time was reasonable. Our new cover arrived today with a small tear, and we refused delivery. When I spoke to customer service, she was very helpful. They arranged to have the damaged cover redelivered today so that we would have something to use while we waited for a rush replacement from them! In addition we were told to keep the damaged cover and repair it as a spare as they would just dispose of it if it were returned! Very nicely handled, and not our usual experience when this type of thing happens! Definitely A+ service from this company! A Hartman Rochester, NY
 
 
 
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Additional Business Information
Hours   Phone   (949) 548-5955 Address   1559 Sunland Lane
Costa Mesa, CA 92626
Website   http://www.hottubworks.com Email   jerry_greer@mac.com;alea@hottubworks.com
Contact   Jerry Greer Other  
 
 
 
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