James E.'s review of LD Products

LD Products

         
Customer Reviews & Ratings
Complaint Posted 2/1/2016
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Don't Buy Cartridges - Poor Product & Customer Service
Do not buy from this company regardless of the price. I had several defective toner cartridges for my HP CP3525 "blow" magenta toner inside the printer. It is a mess to clean the printer. I had 2 bad black toner cartridges not be able print "gray" shading on an Excel worksheet. I had another cartridge have a bent gear shaft. Their website search engine does not work correctly. It matched the wrong color cartridges with the correct black cartridge on my last 2 orders - Aug 2015 & Jan 2016. They would only authorize the return of 3 of the 4 cartages. The opened (unused) cartridge does not fit in my printer. They lost a 4 year customer that spends about $1,000 per year with them for their remanufactured cartridges. I print about 50,000 pages per year. I spent 18 minutes on the phone with their customer service staff about the return of a $25 cartridge that won’t fit in my printer. There are several other companies that sell remanufactured cartridges in the same price range.
 
 
 
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Additional Business Information
Hours   We are open for phone orders 24/7 and customer service support between 6am and 6pm PST 7 days a week Phone   (888) 321-2552 Address   3700 Cover Street
Long Beach, CA 90808
Website   http://www.ldproducts.com Email   aaron@ldproducts.com
Contact   Aaron Leon Other  
 
 
 
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