Naveed B.'s review of Mochahost

Mochahost

Preferred Members
Elizabeth Shutters
4.8 star rating 0 miles
Tax Network USA
3.8 star rating 0 miles
Just Fabulous
2.7 star rating 0 miles
Laprom Moving
3.2 star rating 0 miles Hot Deals
         
Customer Reviews & Ratings
Complaint Posted 5/20/2011
. 1
. 0
Review 5/20/2011
Mocha host customer services is one of the poorest experience I have ever had across industries. I have been victim of poor customer service form Mocha Host for at least 5 occasions and hence I decided to write a review and launch formal complaint with BBB. First of all, I never got any notice for suspension of service. Mocha claims they sent, but I found one notice AFTER the suspension in my junk filter for hotmail account. I immediately responded back saying that I dispute this notice and I will not pay the amount unless someone contacts me and explains. NO ONE CALLED OR SENT ANY EMAIL from Mocha. Instead, I received suspention and within the ticket logged int their own system, someone updated by saying they had sent me 3 notices so they will suspend until I pay $15. Come on $15??? Yes. So that is where I got frustrated and although paid the amount but made them clear that I am moving my website from their company. However, Mocha NEVER restored my service. I repeatedly did follow-up and Mocha was not able to resolve my problem. In fact, not only that resolution was not offered, instead no explanation with no time-frame was offered. I eventually said "what the F is happening with my account"....guess what, I received a notice from Mocha saying that I have abused one of their staffs and hence I must apologize otherwise they will never restore my service and will not respond. Now, I am standing here with point of no return. I expect Mocha to apologize and they the FIRST ever company to demand apology from a customer despite providing worst and most poor customer service. I would want to pursue them in the court but first want to see how BBB can help.
 
 
 
Was this review helpful? (3)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Phone   (888) 816-6242 Address   2880 Zanker Rd #203
San Jose, CA 95134
Website   http://www.mochahost.com Email   jt@mochahost.com
Contact   Jim Savov Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.